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Refund policy

Change of Mind & Hygiene Standards

Because our products include intimate apparel, bodysuits, and personal support items, we maintain strict hygiene protocols to protect all our customers. We do not offer refunds, returns, or exchanges for change-of-mind purchases, sizing mistakes, or personal preference changes. Please consult our sizing guides carefully before finalizing your order.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or if you received the incorrect product, we will replace or refund it:

  1. Contact us within 48 hours of receiving your package.

  2. Provide your order number along with clear photographs showing the defect or the incorrect item received.

  3. Once our team reviews and approves your request, we will arrange a replacement or issue a full refund to your original payment method.

Frequently Asked Questions

Shipping times vary slightly depending on the specific product to ensure it is handled with care. Fleece-Lined Thermal Tights take approximately 4–6 days to deliver, while our Soft Gel Comfort Bras, Bodysuits, and Sculpting Shorts arrive within 8–11 business days.
Standard courier delivery across South Africa is R90.00 for orders under R1000.00. Standard shipping is completely free for all orders of R1000.00 and up. For expedited delivery, we offer an Express Shipping option for a flat rate of R150.00.
As soon as our local team packages and dispatches your order, you will receive a tracking number via notification so you can easily trace your shipment's progress.
Because our collection includes intimate apparel, comfort bras, and bodysuits, we adhere to strict health and hygiene regulations. To protect all of our customers, we are unable to accept returns, exchanges, or offer refunds for change-of-mind purchases, personal preference shifts, or sizing mistakes. We highly recommend reviewing our size options carefully before finalizing your purchase.
Your satisfaction is our personal priority. If an item arrives damaged, defective, or incorrect, please reach out through our Contact Us page within 48 hours of delivery. Kindly provide your order number alongside clear photographs of the defect so our customer care team can promptly arrange a replacement or refund for you.
If you need to change your delivery details or cancel an order before it ships out, please notify us immediately. Let us know what changes are required by submitting a support request through our Contact Us page.
We are proudly South African based, offering dedicated local service with personal care and attention for every order. For any further questions or support, please visit our Contact Us page.

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